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Support Centre

Frequently asked questions

Everything you need to know about MinersME cloud mining, virtual mining contracts, ASIC hosting in the UAE, and daily Bitcoin payouts.

General

What MinersME is and how mining with us works

Minersme.com provides cloud mining and virtual mining services that allow users to mine Bitcoin without needing hardware, electricity, or technical setup.

Cloud mining uses real physical ASIC miners hosted in our secure facilities. Users purchase actual mining power, and rewards are distributed daily.

Virtual mining provides simulated hashrate contracts where rewards are based on mining pool performance, PPS+ distribution, and algorithm difficulty. No physical miner ownership is transferred.

No. All mining operations, setup, cooling, monitoring, and maintenance are handled by our team.

Payments & Contracts

How to pay, contract terms, and refunds

Payments can be made using cryptocurrency or bank transfer (selected regions).

No. All mining contracts become non-refundable once activated.

Contract durations vary and are clearly shown during purchase.

Rewards & Earnings

Payout schedule, wallets, and what we can promise

Rewards are typically distributed daily, depending on mining pool output.

Rewards are sent to the wallet address you provide. Make sure it is correct — Minersme cannot reverse incorrect transfers.

No. Mining results depend on market conditions and blockchain difficulty.

Security & Account

Keeping your account and payout details safe

Yes. We use advanced encryption, secure servers, and monitoring systems.

Yes, but security verification is required.

Technical

Hardware, uptime, and facility access

We use the latest high-efficiency ASIC miners (e.g., Antminer S21 Pro, etc.), depending on contract type.

Mining may temporarily pause. Minersme is not responsible for loss of earnings during downtime caused by external factors.

For security reasons, facility visits require special approval.

MinersMe Cloud Software

Running our fleet-management software in your own facility

Yes. MinersMe Cloud is a standalone commercial software product. Create an account at minersme.cloud/signup, install the farm agent inside your own facility, and manage your fleet from the console — hosting with MinersMe is not required.

Still have questions?

Can’t find the answer you’re looking for? Our support team will walk you through contracts, hosting, and payouts.